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FAQs
Do I need a doctor's referral?

No, you can just call to request an appointment or be placed on the waiting list. However, a doctor initiated careplan is required to avail of a Medicare rebate for relevant chronic conditions.


For Speech Pathology, a referral from a GP or a paediatrician (in the case of an assessment for Autism) is required in order to receive some Medicare rebate for fees. 


Mental health plans may be initiated by your GP in order to avail of Medicare rebates for Psychology. 
Fees and Appointment times

Fees are always discussed during the initial intake telephone conversation prior to booking your initial appointment, and are payable on the day of the service. HICAPS and EFTPOS facilities are available, and health fund rebates as well as Medicare rebated (when care plans have been provided by the referring doctor) can be processed on site. We continue to work with NDIS participants who are self or plan managed.


Most appointments are about 50 to 60 minutes long, but thirty minute appointments are also available. 
How soon can I get an appointment?

The very high demand for our services, compounded by delays due to COVID-19 lockdown restrictions, has necessitated a waiting list system. Our waiting list is currently about 6 months long, and is subject to change. We try to accommodate new families as soon as possible. All clinicians at the centre work only by appointment.

How are we being COVID safe?
We are currently working within a COVID safe environment. This ensures the safety of all patients and staff who attend the clinic. Face masks and checking in are required and you may be asked to have your temperature checked at the time of admittance. For those who are unwell or who are not comfortable attending face to face sessions, we do offer telehealth sessions. During COVID-19 related lockdown periods we only provide telehealth services.
What is NDIS?

We currently work with NDIS funded clients, who are self or plan managed. The National Disability Insurance Scheme is a scheme of the Australian Government that funds costs associated with disability.